An abridged version of the Definition of Luxury programme written for JW Marriott, Marriott International Greater China. Luxury is more than just grand gestures and opulent spaces – it is a carefully curated experience that evokes deep emotions, creates genuine connections, and delivers effortless elegance. At JW Marriott, operational leaders are the custodians of thisContinue reading “Mastering Luxury at JW Marriott: The 8 Essentials Every Leader Must Know”
Tag Archives: Luxury Guest Experience
A monument to witness – interview with Pamela Longobardi
A conversation from Cosmopolitan Ocean, one of a series of brand experience programmes Normal . curated at Patina Maldives, Fari Islands through 2023 and 2024. For this multi-day programme I set out looking for a permanent work rather than a passing event, and found Pamela Longobardi, who has been making art out of ocean plasticsContinue reading “A monument to witness – interview with Pamela Longobardi”
Experience as Healing
A record of Experience as Healing, the first of a series of brand experience programmes Normal . curated at Patina Maldives, Fari Islands through 2023 and 2024. 2–3 June 2023. Images: Guojie Khoo For a short weekend in June, I brought together a group of leaders in the fields of nutritional psychology, health-tech and esotericContinue reading “Experience as Healing”